NSW · Award history
Department of Customer Service — contracts awarded and suppliers
AskTender holds 45 contract awards published by Department of Customer Service, spanning April 2019 to July 2025. Together they are worth $144.4M. The named suppliers, contract values and award dates are all below. Contracts here typically run about 36 months.
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Department of Customer Service at a glance
45
contracts awarded
$144.4M
total contract value
40
different suppliers used
April 2019 → July 2025
award history covered
Median contract value is $457k; the largest single award is $73.9M.
Who supplies Department of Customer Service?
The 20 suppliers below account for the largest share of Department of Customer Service's contract spend on record. If you are bidding into this agency, these are your incumbents.
| Supplier | Contracts | Total value |
|---|---|---|
| Amazon Web Services Australia Pty Ltd | 1 | $73.9M |
| SFDC Australia Pty Ltd | 1 | $21.2M |
| cso group pty ltd | 1 | $8.5M |
| BAIDAM SOLUTIONS PTY LTD | 1 | $5.8M |
| cornerstone ondemand australia pty ltd | 1 | $4.9M |
| burke cybersecurity consulting pty ltd | 1 | $4.3M |
| ORACLE CORPORATION AUSTRALIA PTY LIMITED | 1 | $3.5M |
| Canon Australia Pty Ltd | 1 | $2.9M |
| peoplesense pty ltd | 1 | $2.5M |
| reed international books australia pty limited | 1 | $1.6M |
| sec newgate pty limited | 1 | $1.4M |
| the missing link network integration pty ltd | 2 | $1.4M |
| SAP Australia Pty. Ltd | 3 | $1.4M |
| NTT Australia Pty Ltd | 2 | $1.3M |
| sgfleet trade advantage | 1 | $1.1M |
| nueva group pty ltd | 1 | $750k |
| Citrix Systems Asia Pacific Pty Ltd | 1 | $707k |
| AQUION PTY LIMITED | 2 | $656k |
| servicerocket pty ltd | 1 | $653k |
| Objective Corporation Limited | 1 | $522k |
Largest contracts awarded by Department of Customer Service
| Contract | Value | Awarded | Source |
|---|---|---|---|
| Amazon Web Services for Cloud Services (Whole of Government Agreement) | $73.9M | 8 May 2025 | notice → |
| Salesforce and MuleSoft licenses | $21.2M | 27 June 2024 | notice → |
| Cyber Security Licence | $8.5M | 27 June 2024 | notice → |
| SailPoint Identity and Access Management Software Licenses | $5.8M | 22 September 2023 | notice → |
| Human Capital Management System, myCareer Software as-a-Service application | $4.9M | 31 October 2022 | notice → |
| Service NSW & DCS GitLab Product Licenses | $4.3M | 10 October 2024 | notice → |
| Oracle Program Technical Support Services | $3.5M | 12 September 2024 | notice → |
| Managed Print Services (MPS) across DCS Portfolio | $2.9M | 2 July 2025 | notice → |
| Employee Assistance Program (EAP) Services Agreement | $2.5M | 11 April 2025 | notice → |
| Legal Subscription Services | $1.6M | 17 August 2023 | notice → |
| Customer Sentiment Survey 2025-2028 | $1.4M | 5 June 2025 | notice → |
| Master Fleet Management Services Agreement | $1.1M | 5 December 2024 | notice → |
| Skyhigh Secure Web Gateway and Enterprise Care Plan | $750k | 21 October 2024 | notice → |
| Cyber Threat Intelligence Platform - Recorded Future Licencing, 2022-2023 | $735k | 28 April 2023 | notice → |
| Citrix Universal Premium software licenses | $707k | 7 June 2024 | notice → |
| DB2 Enterprise Server Edition f. LUW | $703k | 19 December 2022 | notice → |
| VMWare licenses and maintenance Support Enterprise License Agreement, 2023-2026 | $702k | 27 October 2023 | notice → |
| Miro Whiteboarding Platform | $653k | 27 March 2025 | notice → |
| Cloudflare Web Application Firewall (WAF) Licenses | $649k | 29 April 2024 | notice → |
| Supply the software flex credits required to provision virtualized Palo Alto firewalls for DCS. | $639k | 18 December 2024 | notice → |
| Objective ECM Software Support and Maintenance | $522k | 7 February 2025 | notice → |
| Government Cleaning Contract Mann St Gosford | $521k | 10 April 2019 | notice → |
| Telco Expense Management | $457k | 8 November 2024 | notice → |
| SAP Non-Core - DB2 Enterprise Server Edition f. LUW 2 | $452k | 19 December 2022 | notice → |
| Cyara Solutions - Call Quality | $396k | 20 July 2022 | notice → |
Department of Customer Service contract activity by year
| Year | Contracts | Value |
|---|---|---|
| 2019 | 1 | $521k |
| 2022 | 6 | $6.9M |
| 2023 | 6 | $9.2M |
| 2024 | 18 | $43.9M |
| 2025 | 14 | $83.9M |
How long Department of Customer Service contracts run
Of the 45 Department of Customer Service contracts that publish both a start and an end date, the typical term is 36 months. The shortest runs 4 months and the longest 234 months. 44 of them run beyond a single year, so incumbents are locked in for some time once they win.
36
median months
4
shortest term
234
longest term
44
run over a year
Based on the 45 contracts with published start and end dates.
Find live NSW opportunities
Past awards tell you who wins. Open tenders tell you what to bid on next.
Frequently asked questions
Who are Department of Customer Service's biggest suppliers?+
Across the 45 contracts we hold, the largest supplier by value is Amazon Web Services Australia Pty Ltd with 1 contracts worth $73.9M. In total 40 different suppliers have won work with Department of Customer Service.
How much does Department of Customer Service spend on contracts?+
The 45 awards we hold total $144.4M, covering April 2019 to July 2025. The median contract is $457k and the largest single award is $73.9M.
How long do Department of Customer Service contracts run?+
Of the 45 contracts that publish both a start and an end date, the typical term is 36 months, ranging from 4 to 234 months. 44 of them run beyond a single year.
How do I find Department of Customer Service tenders before they close?+
Connect AskTender to ChatGPT or Claude and ask for open tenders from Department of Customer Service. New notices appear within 15 minutes of publishing, so you see them while there is still time to bid rather than after the award is announced.
Where does this Department of Customer Service award data come from?+
Every figure on this page is taken from official government contract award notices, published by the buying agency itself. We link to the source notice for each contract listed. The data covers April 2019 to July 2025.
Other NSW government buyers
Agencies in the same jurisdiction as Department of Customer Service, with their contract volumes on record. Worth checking if you are already qualified to supply here.
Department of Education - Corporate
61 contracts · $934.9M
Department of Creative Industries, Tourism, Hospitality and Sports
13 contracts · $12.5M
Department of Planning, Housing and Infrastructure
261 contracts · $241.7M
Department of Creative Industries, Tourism, Hospitality and Sport
25 contracts · $10.0M
Department of Primary Industries and Regional Development
200 contracts · $387.8M
Department of Climate Change, Energy, the Environment and Water
222 contracts · $195.2M
Dept of Planning, Housing and Infrastructure
89 contracts · $231.6M
DCCEEW - Water Group
5 contracts · $36.2M
Browse all government buyers → · Browse all government suppliers → · All award data →
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