NSW · Award history
NSW Department of Customer Service — contracts awarded and suppliers
AskTender holds 202 contract awards published by NSW Department of Customer Service, spanning August 2020 to July 2026. Together they are worth $878.7M. The named suppliers, contract values and award dates are all below. Contracts here typically run about 24 months. 7 tenders are open right now — see below.
Free API key in seconds · 10 free questions · No credit card
NSW Department of Customer Service at a glance
202
contracts awarded
$878.7M
total contract value
154
different suppliers used
August 2020 → July 2026
award history covered
Median contract value is $573k; the largest single award is $232.4M.
Tenders currently open from NSW Department of Customer Service
NSW Department of Customer Service has 7 tenders open for bidding, the 6 closing soonest shown here. Unlike the award history below, these have not been decided yet.
| Tender | Closes | Value | Source |
|---|---|---|---|
| Small Business Advisory Services | 28 September 2026 | — | tender → |
| Statutory Appointments | 15 March 2027 | — | tender → |
| Statutory Appointments | 15 March 2027 | — | tender → |
| Remote Sensing Services and Equipment Prequalification Scheme | 31 March 2028 | — | tender → |
| Remote Sensing Services and Equipment Prequalification Scheme | 31 March 2028 | — | tender → |
| Advertising and Digital Communications Services | 30 April 2028 | — | tender → |
Open tenders as at 5 September 2026. Check the closing date on each notice before relying on it — some may have closed since this page was built.
Who supplies NSW Department of Customer Service?
The 20 suppliers below account for the largest share of NSW Department of Customer Service's contract spend on record. If you are bidding into this agency, these are your incumbents.
| Supplier | Contracts | Total value |
|---|---|---|
| accenture australia pty limited | 1 | $232.4M |
| SAP Australia Pty. Ltd | 9 | $66.1M |
| hansen yuncken pty ltd | 1 | $57.1M |
| NTT Australia | 4 | $42.8M |
| cloudwave pty ltd | 2 | $41.7M |
| Data#3 Limited | 1 | $40.2M |
| Ernst & Young | 1 | $38.0M |
| ServiceNow Australia Pty Ltd | 2 | $26.6M |
| placard pty ltd | 1 | $20.8M |
| mattr limited | 1 | $19.0M |
| linfox armaguard pty ltd | 1 | $15.6M |
| baidam solutions | 2 | $15.4M |
| computershare communication services pty limited | 1 | $14.7M |
| zeal futures pty ltd | 1 | $14.5M |
| tata consultancy services limited | 3 | $14.1M |
| nokia solutions and networks australia pty ltd | 1 | $11.5M |
| Qualtrics Llc | 1 | $10.5M |
| sentify pty ltd | 1 | $9.6M |
| kelly outsourcing and consulting group australia limited | 1 | $9.1M |
| downer | 4 | $8.9M |
Largest contracts awarded by NSW Department of Customer Service
| Contract | Value | Awarded | Source |
|---|---|---|---|
| GSHS/5855 Accenture Enterprise Services for Government | $232.4M | 15 April 2026 | notice → |
| CSD/7311 Managing Contractor Agreement | $57.1M | 14 November 2025 | notice → |
| GSHS/7066 Upgrade of ERP services from on-premises to cloud-based platform for Government Shared Services | $51.8M | 18 December 2025 | notice → |
| GSHS/7649 Microsoft licences and software assurance for DCS and GovConnect | $40.2M | 5 June 2026 | notice → |
| Provision of Managed Network Services | $39.4M | 30 June 2021 | notice → |
| Master services contract Actuarial Services | $38.0M | 5 December 2022 | notice → |
| DICT/8636 Renewal of ServiceNow Licenses contract | $26.3M | 23 March 2022 | notice → |
| DICT/3497 PCI-IVR Solution & Carrier | $20.9M | 10 April 2026 | notice → |
| Cards Consumables | $20.8M | 24 January 2022 | notice → |
| DICT/3497 - PCI-IVR Solution & Carrier | $20.8M | 17 November 2025 | notice → |
| MATTR Limited - Identity & Verifiable Credentials (DIVC) platform | $19.0M | 31 August 2023 | notice → |
| Cash Collection and Banking Services Agreement | $15.6M | 6 February 2023 | notice → |
| PSG/6422 Okta IAM Software Licenses and Support Services | $15.2M | 23 June 2026 | notice → |
| Outbound Customer Correspondence Management Contract | $14.7M | 27 January 2021 | notice → |
| SNSW-17261 | SNSW Employment Programs | $14.5M | 24 February 2026 | notice → |
| Support and Maintenance of Backhaul Routers | $11.5M | 14 July 2025 | notice → |
| GTP-17673 | CR017 - XM extension | $10.5M | 26 March 2026 | notice → |
| CSD/30767 Atlassian Core License. | $9.6M | 15 October 2025 | notice → |
| KellyOCG as the DCS Managed Service Provider (MSP) | $9.1M | 17 July 2023 | notice → |
| GSHS/7584 Travel and Expense Management - SaaS Solution | $8.9M | 19 May 2026 | notice → |
| Collaboration Services for DCS and GovConnect Agencies | $7.9M | 2 May 2025 | notice → |
| GSHS/5086 Adobe Licensing & Support | $7.7M | 11 May 2026 | notice → |
| Procurement of managed hosting and development support services for Digital Channels (nsw.gov.au) and Service NSW | $6.2M | 6 February 2023 | notice → |
| NSWSBC/27489 - DCS and TAFE NSW services agreement for the Digital Learning Platform | $6.0M | 22 July 2025 | notice → |
| Workplace Mental Health Training | $5.9M | 2 November 2023 | notice → |
NSW Department of Customer Service contract activity by year
| Year | Contracts | Value |
|---|---|---|
| 2020 | 2 | $6.4M |
| 2021 | 3 | $54.6M |
| 2022 | 6 | $88.3M |
| 2023 | 9 | $58.3M |
| 2024 | 6 | $9.0M |
| 2025 | 76 | $241.0M |
| 2026 | 100 | $421.0M |
How long NSW Department of Customer Service contracts run
Of the 202 NSW Department of Customer Service contracts that publish both a start and an end date, the typical term is 24 months. The shortest runs 2 months and the longest 111 months. 149 of them run beyond a single year, so incumbents are locked in for some time once they win.
24
median months
2
shortest term
111
longest term
149
run over a year
Based on the 202 contracts with published start and end dates.
Find live NSW opportunities
Past awards tell you who wins. Open tenders tell you what to bid on next.
Categories NSW Department of Customer Service buys in
The wider market for each category — who else wins this work across Australia.
Frequently asked questions
Who are NSW Department of Customer Service's biggest suppliers?+
Across the 202 contracts we hold, the largest supplier by value is accenture australia pty limited with 1 contracts worth $232.4M. In total 154 different suppliers have won work with NSW Department of Customer Service.
How much does NSW Department of Customer Service spend on contracts?+
The 202 awards we hold total $878.7M, covering August 2020 to July 2026. The median contract is $573k and the largest single award is $232.4M.
How long do NSW Department of Customer Service contracts run?+
Of the 202 contracts that publish both a start and an end date, the typical term is 24 months, ranging from 2 to 111 months. 149 of them run beyond a single year.
Does NSW Department of Customer Service have tenders open now?+
Yes u2014 7 tenders open for bidding as at 5 September 2026, the earliest closing 28 September 2026. Check the source notice for the current status before you rely on it.
How do I find NSW Department of Customer Service tenders before they close?+
Connect AskTender to ChatGPT or Claude and ask for open tenders from NSW Department of Customer Service. New notices appear within 15 minutes of publishing, so you see them while there is still time to bid rather than after the award is announced.
Where does this NSW Department of Customer Service award data come from?+
Every figure on this page is taken from official government contract award notices, published by the buying agency itself. We link to the source notice for each contract listed. The data covers August 2020 to July 2026.
Other NSW government buyers
Agencies in the same jurisdiction as NSW Department of Customer Service, with their contract volumes on record. Worth checking if you are already qualified to supply here.
NSW Department of Education
51 contracts · $446.7M
NSW Department of Communities and Justice
1,397 contracts · $12.5B
NSW Education Standards Authority
14 contracts · $36.5M
NSW Aboriginal Housing Office
8 contracts · $6.6M
NSW Education Standards Authority (NESA)
22 contracts · $56.6M
Northern NSW Local Health District
8 contracts · $8.0M
NSW Electoral Commission
135 contracts · $110.4M
National Parks & Wildlife Service
43 contracts · $45.0M
Browse all government buyers → · Browse all government suppliers → · All award data →
Browse buyers by jurisdiction
See every agency in NSW, or compare against another government.
Track NSW Department of Customer Service tenders inside your AI.
You know who wins their work. Now see every new opportunity within 15 minutes of publishing — asked in plain English, inside ChatGPT or Claude.
10 free questions · No credit card · Cancel anytime