NSW · Award history

NSW Department of Customer Service — contracts awarded and suppliers

AskTender holds 202 contract awards published by NSW Department of Customer Service, spanning August 2020 to July 2026. Together they are worth $878.7M. The named suppliers, contract values and award dates are all below.

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NSW Department of Customer Service at a glance

202

contracts awarded

$878.7M

total contract value

154

different suppliers used

August 2020July 2026

award history covered

Median contract value is $573k; the largest single award is $232.4M.

Who supplies NSW Department of Customer Service?

The 20 suppliers below account for the largest share of NSW Department of Customer Service's contract spend on record. If you are bidding into this agency, these are your incumbents.

Supplier Contracts Total value
accenture australia pty limited 1 $232.4M
SAP Australia Pty. Ltd 9 $66.1M
hansen yuncken pty ltd 1 $57.1M
NTT Australia 4 $42.8M
cloudwave pty ltd 2 $41.7M
Data#3 Limited 1 $40.2M
Ernst & Young 1 $38.0M
ServiceNow Australia Pty Ltd 2 $26.6M
placard pty ltd 1 $20.8M
mattr limited 1 $19.0M
linfox armaguard pty ltd 1 $15.6M
baidam solutions 2 $15.4M
computershare communication services pty limited 1 $14.7M
zeal futures pty ltd 1 $14.5M
tata consultancy services limited 3 $14.1M
nokia solutions and networks australia pty ltd 1 $11.5M
QUALTRICS, LLC 1 $10.5M
sentify pty ltd 1 $9.6M
kelly outsourcing and consulting group australia limited 1 $9.1M
downer 4 $8.9M

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Largest contracts awarded by NSW Department of Customer Service

Contract Value Awarded Source
GSHS/5855 Accenture Enterprise Services for Government $232.4M 15 April 2026 notice →
CSD/7311 Managing Contractor Agreement $57.1M 14 November 2025 notice →
GSHS/7066 Upgrade of ERP services from on-premises to cloud-based platform for Government Shared Services $51.8M 18 December 2025 notice →
GSHS/7649 Microsoft licences and software assurance for DCS and GovConnect $40.2M 5 June 2026 notice →
Provision of Managed Network Services $39.4M 30 June 2021 notice →
Master services contract Actuarial Services $38.0M 5 December 2022 notice →
DICT/8636 Renewal of ServiceNow Licenses contract $26.3M 23 March 2022 notice →
DICT/3497 PCI-IVR Solution & Carrier $20.9M 10 April 2026 notice →

NSW Department of Customer Service contract activity by year

Year Contracts Value
2020 2 $6.4M
2021 3 $54.6M
2022 6 $88.3M
2023 9 $58.3M
2024 6 $9.0M
2025 76 $241.0M
2026 100 $421.0M

Find live NSW opportunities

Past awards tell you who wins. Open tenders tell you what to bid on next.

Frequently asked questions

Who are NSW Department of Customer Service's biggest suppliers?+

Across the 202 contracts we hold, the largest supplier by value is accenture australia pty limited with 1 contracts worth $232.4M. In total 154 different suppliers have won work with NSW Department of Customer Service.

How much does NSW Department of Customer Service spend on contracts?+

The 202 awards we hold total $878.7M, covering August 2020 to July 2026. The median contract is $573k and the largest single award is $232.4M.

How do I find NSW Department of Customer Service tenders before they close?+

Connect AskTender to ChatGPT or Claude and ask for open tenders from NSW Department of Customer Service. New notices appear within 15 minutes of publishing, so you see them while there is still time to bid rather than after the award is announced.

Where does this NSW Department of Customer Service award data come from?+

Every figure on this page is taken from official government contract award notices, published by the buying agency itself. We link to the source notice for each contract listed. The data covers August 2020 to July 2026.

Track NSW Department of Customer Service tenders inside your AI.

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